Support
Last updated: September 23, 2026
We’re here to help fleets and drivers get the most out of Fuel Planner.
Contact us
Email support@fuelplanner-os.com and include:
- Your company name
- Whether you use the driver app or the admin dashboard
- Your phone number (drivers) or account email (admins)
- A short description of the issue and screenshots if useful
We aim to respond within one to two business days.
Driver access
The mobile app uses phone number login with a one-time SMS code. Your fleet administrator must add your phone to the company’s approved drivers list before you can sign in. If you see “Access denied,” ask your dispatcher or fleet admin to approve your number in the Fuel Planner dashboard.
Delete your Fuel Planner account
In the Fuel Planner app on iOS or Android, open account settings (gear icon), then choose Delete account. You can also ask your company admin to remove your phone from the roster, or email support@fuelplanner-os.com with the phone number on the account.
Deletion in the app is processed immediately. Email requests are completed within 30 days.
We delete your phone number from the approved-driver list, your Firebase sign-in, activity history, and fuel confirmations. Trip and fuel records stay with your fleet company for operations, with your phone number removed so they are no longer tied to you.
Fleet admins
Sign in at fuelplanner-os.com/login to manage drivers, billing, and integrations. For onboarding help, include your company name in your email.
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2440 East 29th Street, Apt 6R
Brooklyn, NY 11235